A practice came in for photos. We added 9,559 patients instead.
A North London GP practice asked for new photography and a social post to show off their new building. What they actually had was a visibility problem inside one of the most tightly regulated marketing environments there is. We reframed the brief. The practice grew from 16,399 to 25,958 registered patients.
Problem
Good clinicians. Solid practice. They had moved into a new purpose-built site and needed to grow the patient list to carry the higher running costs. Their plan: new photography and a social media post. Patients would come.
The practice had no digital presence in the new area. Nobody locally knew they were there or that they were accepting patients. And NHS marketing guidelines are tight. You cannot market on clinical outcomes or position yourself against another practice. The room to work in is narrow.
Approach
We started with ninety minutes before the quote. That conversation changed the brief entirely. The photography wasn't wrong. It was just last in a sequence nobody had built yet.
What we built was a focused digital marketing effort within NHS guidelines: performance marketing on Google to capture local search intent, social media to make the new building visible and the practice human, and photography to give both channels something to work with. A content engine, not a one-off job. Monthly meetings to track new registrations against every local competitor.
Result
"He came in to fix the photography. He showed us what the actual problem was. We nearly doubled our patient list."
— Managing partner, the practice