Question 01
Would someone land on your homepage cold and know, within 10 seconds, who you work with and what changes for them?
Not what you do. Who it's for and what they leave with.
Not at all
Clearly yes
Question 02
If your three best referrers stopped tomorrow, would new work still come in?
Referral businesses are strong until they aren't. If the answer is no, the brand isn't doing the work. The relationships are.
Not without them
Yes, independently
Question 03
Do you know exactly why your last pitch that should have converted didn't?
Not "they went with someone cheaper" or "the timing wasn't right." The actual reason the decision went the other way. If you don't know, that's the answer.
No idea
Exactly
Question 04
Can you name the specific reason a competitor is winning work you should be winning?
Not "they have a bigger team" or "they spend more on ads." The thing they're doing, or saying, that lands where yours doesn't.
Not at all
Clearly yes
Question 05
Would the three people closest to your business describe what it does, and who it's for, in roughly the same words?
Ask them separately. If the answers differ, the story isn't clear internally. It can't be clear externally if it isn't.
All different
Word for word
Question 06
Does everything you send a prospect — your deck, your website, your brochure — reflect the business you actually run today?
Most founders update the design and leave the positioning untouched. The clients you work with now, the problems you solve, the level you operate at — none of that lands if the story underneath hasn't moved.
Still the old story
Reflects where we are now
Question 07
Is your content attracting people who buy from you, or people who just find it interesting?
Those are different audiences. Interesting content builds a following. Positioned content builds a pipeline. Engagement without enquiries means the content is pointed at the wrong person.
Followers, not buyers
Buyers
Question 08
Are you winning work at your full rate, or discounting to close it?
Price resistance is rarely about price. If buyers can't see clearly why you cost what you cost, they push back on the number.
Always discounting
Always full rate
Question 09
Can you name one thing your business does that no competitor in your market would credibly claim?
Not "we really care" or "we go the extra mile." Something specific about how you actually operate.
Nothing comes to mind
Immediately, yes
Question 10
When someone looks you up before a meeting, are you embarrassed by what they find?
Most founders know the answer before they finish reading this question. If there's a flicker of recognition, that's the gap.
Every time
Not at all